{"id":635,"date":"2026-05-27T12:57:19","date_gmt":"2026-05-27T12:57:19","guid":{"rendered":"https:\/\/client2.aidenumerique53.fr\/?page_id=635"},"modified":"2026-05-27T13:08:26","modified_gmt":"2026-05-27T13:08:26","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/lab.upweb53.fr\/?page_id=635","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"635\" class=\"elementor elementor-635\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9ac92d e-flex e-con-boxed e-con e-parent\" data-id=\"4e9ac92d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eac46d9 elementor-widget elementor-widget-text-editor\" data-id=\"6eac46d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Notre politique de remboursement et de retour est valable pendant <strong>30 jours<\/strong>. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons malheureusement plus vous offrir un remboursement complet ou un \u00e9change.<\/p>\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre <strong>non utilis\u00e9<\/strong>, dans le <strong>m\u00eame \u00e9tat<\/strong> que vous l\u2019avez re\u00e7u et dans son <strong>emballage d\u2019origine<\/strong>.<\/p>\n<p>Certains types de produits ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n<ul>\n<li>\n<p>Produits p\u00e9rissables (aliments, fleurs, journaux, magazines)<\/p>\n<\/li>\n<li>\n<p>Produits intimes ou sanitaires<\/p>\n<\/li>\n<li>\n<p>Mati\u00e8res dangereuses<\/p>\n<\/li>\n<li>\n<p>Liquides ou gaz inflammables<\/p>\n<\/li>\n<\/ul>\n<h3><strong>Articles non retournables suppl\u00e9mentaires :<\/strong><\/h3>\n<ul>\n<li>\n<p>Cartes cadeaux<\/p>\n<\/li>\n<li>\n<p>Produits num\u00e9riques t\u00e9l\u00e9chargeables<\/p>\n<\/li>\n<li>\n<p>Certains articles de sant\u00e9 ou de soins personnels<\/p>\n<\/li>\n<\/ul>\n<p>Pour compl\u00e9ter votre retour, nous avons besoin d\u2019un <strong>re\u00e7u ou d\u2019une preuve d\u2019achat<\/strong>.<\/p>\n<p>Veuillez <strong>ne pas renvoyer<\/strong> votre achat directement au fabricant.<\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe7 <strong>Remboursements partiels possibles<\/strong><\/h2>\n<p>Un remboursement partiel peut \u00eatre accord\u00e9 dans les cas suivants :<\/p>\n<ul>\n<li>\n<p>Livre pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation<\/p>\n<\/li>\n<li>\n<p>CD, DVD, cassette, logiciel, jeu vid\u00e9o ou disque vinyle ouvert<\/p>\n<\/li>\n<li>\n<p>Tout article qui n\u2019est plus dans son \u00e9tat d\u2019origine, endommag\u00e9 ou incomplet pour des raisons non dues \u00e0 notre erreur<\/p>\n<\/li>\n<li>\n<p>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison<\/p>\n<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe6 <strong>Remboursements<\/strong><\/h2>\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e\u2011mail pour vous informer de sa r\u00e9ception. Nous vous indiquerons \u00e9galement si votre remboursement est <strong>approuv\u00e9<\/strong> ou <strong>refus\u00e9<\/strong>.<\/p>\n<p>Si approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte bancaire ou \u00e0 votre mode de paiement initial dans un d\u00e9lai de quelques jours.<\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe7 <strong>Retards ou absence de remboursement<\/strong><\/h2>\n<p>Si vous n\u2019avez pas encore re\u00e7u votre remboursement :<\/p>\n<ol start=\"1\">\n<li>\n<p>V\u00e9rifiez \u00e0 nouveau votre compte bancaire.<\/p>\n<\/li>\n<li>\n<p>Contactez votre compagnie de carte bancaire (un d\u00e9lai peut exister avant l\u2019affichage du remboursement).<\/p>\n<\/li>\n<li>\n<p>Contactez votre banque (un d\u00e9lai de traitement peut s\u2019appliquer).<\/p>\n<\/li>\n<\/ol>\n<p>Si apr\u00e8s ces \u00e9tapes vous n\u2019avez toujours rien re\u00e7u, contactez\u2011nous \u00e0 : <strong>{adresse e\u2011mail}<\/strong><\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe6 <strong>Articles en promotion<\/strong><\/h2>\n<p>Seuls les articles au <strong>prix normal<\/strong> peuvent \u00eatre rembours\u00e9s. Les articles en <strong>promotion<\/strong> ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe7 <strong>\u00c9changes<\/strong><\/h2>\n<p>Nous rempla\u00e7ons uniquement les articles <strong>d\u00e9fectueux ou endommag\u00e9s<\/strong>. Si vous souhaitez \u00e9changer un article contre le m\u00eame mod\u00e8le, contactez\u2011nous \u00e0 : <strong>{adresse e\u2011mail}<\/strong> Puis envoyez votre article \u00e0 : <strong>{adresse postale}<\/strong><\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe6 <strong>Cadeaux<\/strong><\/h2>\n<p>Si l\u2019article a \u00e9t\u00e9 marqu\u00e9 comme <strong>cadeau<\/strong> lors de l\u2019achat et envoy\u00e9 directement chez vous, vous recevrez un <strong>cr\u00e9dit cadeau<\/strong> correspondant \u00e0 la valeur du retour. Une fois l\u2019article retourn\u00e9 re\u00e7u, un bon cadeau vous sera envoy\u00e9.<\/p>\n<p>Si l\u2019article n\u2019\u00e9tait pas marqu\u00e9 comme cadeau ou a \u00e9t\u00e9 envoy\u00e9 \u00e0 l\u2019acheteur pour \u00eatre offert plus tard, le remboursement sera envoy\u00e9 \u00e0 l\u2019acheteur d\u2019origine.<\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe7 <strong>Exp\u00e9dition des retours<\/strong><\/h2>\n<p>Pour retourner votre produit, envoyez\u2011le \u00e0 : <strong>{adresse postale}<\/strong><\/p>\n<p>Les frais de retour sont <strong>\u00e0 votre charge<\/strong>. Les frais d\u2019exp\u00e9dition ne sont <strong>pas remboursables<\/strong>. Si un remboursement est accord\u00e9, les frais de retour seront d\u00e9duits du montant rembours\u00e9.<\/p>\n<p>Selon votre lieu de r\u00e9sidence, le d\u00e9lai pour recevoir votre \u00e9change peut varier.<\/p>\n<p>Pour les articles de valeur, il est recommand\u00e9 d\u2019utiliser un service d\u2019exp\u00e9dition <strong>suivi<\/strong> ou d\u2019acheter une <strong>assurance d\u2019envoi<\/strong>. Nous ne garantissons pas la r\u00e9ception de votre colis retourn\u00e9.<\/p>\n<div>\u00a0<\/div>\n<h2>\ud83d\udfe6 <strong>Besoin d\u2019aide ?<\/strong><\/h2>\n<p>Pour toute question concernant les retours ou remboursements : \ud83d\udce7 <strong>{email}<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdc42b8 e-con e-atomic-element e-flexbox-base e-default-div e-fdc42b8-3ae8870 \" data-id=\"fdc42b8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fdc42b8\">\n    \t\t\t<a href=\"https:\/\/lab.upweb53.fr\/?page_id=161\" target=\"_blank\" class=\"e-3d8f6d1-876c6a3 e-button-base e-default-a\" data-interaction-id=\"3d8f6d1\">\n\tVous pouvez nous contacter ici\n<\/a>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Notre politique de remboursement et de retour est valable pendant 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons malheureusement plus vous offrir un remboursement complet ou un \u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre non utilis\u00e9, dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-635","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/pages\/635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=635"}],"version-history":[{"count":13,"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/pages\/635\/revisions"}],"predecessor-version":[{"id":1085,"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=\/wp\/v2\/pages\/635\/revisions\/1085"}],"wp:attachment":[{"href":"https:\/\/lab.upweb53.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}